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Frequently asked questions
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How do I add my first playlist?
Add a profile, choose M3U or Xtream Codes, and enter your source details. Save the profile, then select it: the source is checked at that point. The guides explain each workflow.
Which source types are supported?
Supernova supports M3U playlists and compatible Xtream sources. You provide your own source; no content or IPTV subscription is included.
How does the subscription work?
The app subscription is purchased through the App Store and renews automatically. With the same account, it unlocks the paid features available on each platform: iPhone, iPad, Apple TV and Mac. It is not an IPTV service and includes no channels or source access.
How do I cancel my subscription?
Go to iOS Settings → your name → Subscriptions → Supernova, then cancel. Access stays active until the end of the current period.
What should I do if a stream won't play?
Check that your source is active and your connection works. If playback does not start, try refreshing the playlist from Settings. If the problem persists, check stream availability with your source.
Sync between my devices isn't working
Make sure you're signed in to the same iCloud account on all devices and that iCloud sync is enabled. Updates may take a moment to propagate.
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